© 2019 spacareuk.co.uk

IMPORTANT INFORMATION

  • Buying a Repair & Support Plan, Full Maintenance Plan or Service Plan is very simple and can be paid in 12 monthly payments.

  • If you change your mind, you can cancel your Repair & Support Plan, Full Maintenance Plan or Service Plan at any point, there is no cancellation cost, interest or hidden fees.

  • Your Repair & Support Plan, Full Maintenance Plan or Service Plan is provided by us directly so this means there is no third party companies involved and we are solely responsible for any repairs that are needed giving you complete peace of mind.

  • There are statutory rights in place that apply to faulty goods. You can find advice on those rights from the Citizens Advice Bureau.

Section A – What’s included?

Service Plan

26-point Spa Service Plan, this plan costs £239.40 and can be paid in full or over 12 monthly payments or less. 

If you choose to spread the payment this is available but for no longer then 12 monthly payments, after the payment is complete your hot tub will be fully serviced.   

Repair and Support Plan

This plan costs £239.40 and can be paid in full or over 12 monthly payments or less. 

If you choose to spread the payment this is available but for no longer then 12 monthly payments.

This service provides 12 months of parts and labour, so that if your hot tub goes wrong, we’ll fix it no questions asked unlike most warranties if the fault is due to customer error you maybe left with paying the bill, but with our Repair & Support Plan you are covered even if your at fault giving you complete peace of mind knowing you are covered by us.

Parts covered in the plan:- 

  • Unlimited repairs

  • Pump and seal leaks

  • Burned out / Faulty motor or circuit boards

  • Heater elements 

  • Blowers

  • Thermostat issues

  • Faulty Touch pads

  • Under water Lighting

  • We only cover the main components of any hot tub with these plans.

Full Maintenance Plan

26-point Spa Service Plan, this plan costs £299.40 and can be paid in full or over 12 monthly payments or less. 

If you choose to spread the payment this is available but for no longer then 12 monthly payments, after the payment is complete your hot tub will be fully serviced, any parts listed below in " section A " are also covered. 

This service provides 12 months of parts and labour and one full service, so that if your hot tub goes wrong, we’ll fix it no questions asked unlike most warranties if the fault is due to customer error you maybe left with paying the bill, but with our Repair & Support Plan you are covered even if your at fault giving you complete peace of mind knowing you are covered by us.

Parts covered in the plan:-

  • Unlimited repairs

  • Pump and seal leaks

  • Burned out / Faulty motor or circuit boards

  • Thermostat issues

  • Heater elements

  • Blowers

  • Faulty Touch pads

  • Under water Lighting

  • We only cover the main components of any hot tub with these plans.

Section B - What is not included?

Service Plan

  • Fixing Faults 

  • New filters 

  • Parts 

Repair & Support Plans, Full Maintenance Plans

  • Hot tub shell 

  • Hot tub cover/lid

  • Hot tub Jets 

  • Hot tub head rests

  • Air Locks

  • Hot tub frame or structure 

  • Hot tub isolator or RCD 

  • Any external damage costs that are caused from a faulty hot tub, faulty isolator or RCD or customers faulty electrics. 

For more information about this, please call or email us and we will come back to you within 24 hours.

Section C - How long will it take for my hot tub issues to be resolved or fixed?

24/7 Support: 0800 644 6762

 

After you contact us with any issues we will try to sort out any basic known issues over the phone within 24 hours, if we can't resolve the problem we will come visit you within 7 days with the aim to fix your hot tub.

 

If parts are needed that we don't have in stock, we will order the parts needed and aim to have your hot tub fixed within 14 days.
 

21-working days repair promise or your money back.

Section D - Can anyone take out a Repair & Support Plan, Full Maintenance Plan or Service Plan?

Yes anyone can take our plans out but there are a few requirements.

Repair & Support Plan, Full Maintenance Plan

  • If your hot tub is less then 14 days old we can offer a Repair & Support Plan or a Full Maintenance Plan immediate, we may require proof of purchase.

  • If your hot tub is over 14 days old you must have either a prior inspection or have prior approval from us via email. 

Inspection cost £99

 

Service Plan

  • Anyone can take out a 26-point spa service or service plan with us, even if your hot tub is over 10 years old we will service your hot tub.

 

Get in touch for help and support:-

Call us on: 0800 644 6762
Email: spacareuk@gmail.com